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Terms of service

1. Introduction

Welcome to the "mycareplusprotect.co.uk" website, the official online shop of Care and Protect (A Hoover Limited brand) (hereafter the “Site”). The Site is managed and maintained by Hoover Limited with registered office in Pentrebach, Merthyr Tydfil, Mid Glamorgan CF48 4TU, tax code, VAT no. 482249727and  (hereafter “HL”).

 Access and use of the Site is regulated by these Terms of Use  Terms of Use  of Use (hereafter the "Terms of Use"). The access and use of this Site, as well as the purchase of products, imply the reading, knowledge and acceptance of these Terms of Use, and Terms & Conditions of Sale. 

If you do not agree with any or all sections of the Site Terms of Use, please refrain from using this Site.

Anyone accessing and using the Site, implicitly declares not to use the Site for illicit purposes or those contrary to the applicable laws in force.

HL can modify or simply update these Terms of Use, in full or in part. The changes and updates of the Terms of Use will be notified to the users in the Homepage of the Website as soon as they become applicable, and they will be binding once published on the Website, in this section.

 If any clause of these Terms of Use are deemed illegal, null and void or ineffective for whatever reason, such invalidity or inefficacy shall have no effect on the validity or efficacy of the remainder provisions.

2. Contents of the Site

The access and use of the Website, including the visualization of the web pages, communication with HL, possibility to download information on products and purchase of said products on the Website, constitute activities carried out by our users, exclusively for personal purposes and not related to any commercial, entrepreneurial and professional activity.

 The Website contains hypertext links (the "links") to other websites which are not related to the Website. HL does not control neither performs monitoring activities on said websites and their contents. HL shall not be held liable for the web content of such sites or the rules adopted by the same regarding your privacy and the processing of your Personal Data whilst browsing their website.

Therefore, please be careful when connecting to these websites through the links available on the Site and read carefully the relative conditions of use and regulations on privacy.

Indeed, these Terms of Use  of Use and the Privacy Policy of the Site are not applied to websites managed by other subjects other than HL. The Site provides links to other websites, only with the purpose to facilitate its users in their search and navigation activities, and to facilitate the online hypertext connection to other websites. The activation of the links does not imply any recommendation or warning by HL for accessing and browsing these websites, neither any guarantee about their contents, services or products offered by said sites and sold to the Internet users.

3. Liability limits

By accessing the site, you will be the only one liable for the use of the Site and its contents. In fact, HL cannot be deemed liable for the use of the Website and its contents which is not compliant with applicable laws, by any of its users, granted HL's liability for wilful misconduct or gross negligence. In particular, you will be the only one liable for the communication of wrong, false information and data or relative to third parties, without their explicit consent, and for the improper use of said data.

In conclusion, since all the material will be downloaded or otherwise obtained through the use of a selected service at the user's risk, any liability for possible damages to the computer systems or losses of data due to downloading operations, will be borne by the user and cannot be attributed to HL. HL declines all liability for possible damages due to the impossibility to access the services offered on the Website or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, non-authorized accesses, data alterations, lack and/or faulty operation of the user's electronic devices.

The user is liable for the preservation and use his/her personal information properly, including the login information that allows to access reserved services, and for any detrimental consequence or prejudice derived to HL or third parties due to improper use, loss, or stealing of said information.

4. Privacy Policy

Please read carefully the Privacy Policy statement - in order to understand how the Site collects and uses your personal data and for which purposes - also applied to users that access the Site and use the relative services, even without purchasing any product.

5. Intellectual Property Rights

All the contents of the Website, in any format, published on the Website, including web pages, graphics, colors, schemes, tools, the characters and design of the Website, the diagrams, layouts, methods, processes, functions and software relative to the Website, are protected by copyright and any other intellectual property right boasted by Hoover LHL and by HL and other rights of proprietors.

The reproduction of the Website and its contents, whether in full or in part, is prohibited in any form, without the explicit written approval of Hoover LHL and HL. Hoover LHL and HL boast the exclusive right to authorize or forbid the direct or indirect, temporary or permanent reproduction, in any way or form, whether in full or in part, of the Website and its contents.

With regards to the use of the Site, you are exclusively authorized to:

(i) view the Site and its contents;

(ii) perform any other temporary reproduction activity which is not related to any personal economic purpose, considered provisional or additional, and integral and essential activity for the visualization of the Website and its contents, and

(iii) any other navigation activity on the Website, performed exclusively in view of a licit use of the same site and its contents.

 Any additional reproduction activity shall be authorized by Hoover LHL ad HL from time to time or by the authors of the single works available on the Website, if needed. Said reproduction activities shall be anyhow performed for licit purposes and in compliance with copyrights and all the other intellectual property rights of Hoover LHL and HL and authors of the single works available on the Website.

 The authors of the single works published on the Site boast the right to claim the legitimacy of their work at any time, and to oppose to any alteration, editing or any other change of the same works, including any act that may cause prejudice to the works, and be detrimental for their image and reputation.

You agree to comply with the copyrights of the artists that chose to publish their works on the Site of that have collaborated with the latter, to the creation of new expressive and artistic forms destined to be published, even if not exclusively, on the Site or that form an integral part of it.

 Moreover, you are not authorized under any circumstance, to use the contents of the Site and any single work protected by copyright and any other intellectual property right, in any way or form. For example and not limitedly to, you cannot alter or anyhow, modify the protected contents and works without the consent of HL and of the single authors of the works published on the Website, if needed.

6. Information

For assistance and/or information concerning orders and shipping, refunds and return of products purchased on the Website, suggestions and other general information on the services offered by the Website, please contact HL, by email at enquiries@mycareplusprotect.co.uk  For any other legal information, please consult the Terms and Conditions of Sale and Privacy Policy.

7. Referral clause

Please refer to the Terms and Conditions of Sale for any aspects not contemplated by these Terms of Use, as applicable.

8. Applicable Law

Any matter that arises out of your use of this Website (including any contact entered between you and HL through Website), shall be governed by the law of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the court of England and Wales. All contract shall be concluded in English,

TERMS & CONDITIONS GOVERNING THE PURCHASE OF CARE AND PROTECT PRODUCTS

1. Subject

1.1.       These general terms and conditions of sale (hereafter also the "Conditions")  shall apply to the purchase of Hoover Ltd brand products Care and Protect (hereafter the “Products” or individually the "Product") via the e-commerce website  (hereafter the mycareplusprotect.co.uk “”) by users falling within the definition of "Consumers” pursuant to article 1.2 below. The Site, which is the property of Hoover Ltd, with registered office Pentrebach, Merthyr Tydfil, Mid Glamorgan CF48 4TU, tax code, VAT no. 482249727.

1.2.       The Parties involved in the purchase of Products via the Site shall be Hoover Limited as Seller (hereafter the "Seller ") and the party purchasing one or more Products for reasons other than in relation to the profession, business, trade or craft conducted by that party, as the buyer (hereafter the  "Consumer") (the Seller and the Consumer shall be referred to jointly as the "Parties"). The purchase order processing activities, including the delivery of the Products, shall be managed directly by the Seller.

1.3.       The Seller holds all rights to the Site's domain name, the logos, the registered trademarks relating to the Products available on the Site and holder of all copyrights relating to the Site and its contents.

1.4.      Any communication by the Consumer in connection with and/or in relation to the purchase of the Products, including any notifications, claims or requests concerning the purchase and/or delivery of the Products or exercising the right to withdraw, etc. - shall be sent to the Seller at the addresses set out on the Site and in accordance with the procedure also set out on the Site and to the e-mail address mycareplusprotect.co.uk

1.5.       All purchases are regulated by the condition of sale published on the Site at the time the order is submitted by the Consumer.

1.6.       The Site deals in retail sales and as such is designed for the exclusive use by Consumers only . 

1.7.       On submitting the order, the Consumer agrees that the confirmation of the order information and these Conditions shall be sent by e-mail to the address provided by the same during the site registration or purchase process.

1.8.       Consumers must be aged 18 or over in order to make purchases on the Site and have legal capacity; the Consumer declares compliance with such requirements.

1.9.       The Consumer shall be charged for any costs incurred to connect to the Site via the Internet, including any telephone expenses, according to the rates applied by the service provide chosen by the same.

2. Product features and availability in the various geographical areas.

2.1.       The products are sold by the Seller with the features described on the Site and in accordance with these Conditions published on the Site at the time of the order, excluding all other terms or conditions.

2.2.       The Seller reserves the right to amend these Conditions of sale at any time, at his own discretion, without being liable to provide any notice to Website users. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to sales concluded from that date onwards.

2.3.       Sales prices, the Products sold on the Site and/or the characteristics of the same, may be subject to change without notice. Such changes are only applicable to orders which have not been confirmed before the date such changes come into effect. In any case, The Consumer is therefore advised to check the final prices before submitting the purchase order, pursuant to section 3 below.

2.4       The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery to England, Scotland, Wales, Northern Ireland and the Isle of Man.

3. Product purchase procedure - Conclusion of each single purchase contract

3.1.       The presentation of the Products on the Site, which are not binding for the Seller, is merely an invitation to the Consumer to make a contractual offer to purchase and is not an offer to the public.

3.2.       The purchase order submitted by the Consumer to the Seller via the Site shall be a valid contractual offer and is subject to these Conditions of sale, which form an integral part of said order; by placing an order with the Seller the Consumer undertakes to fully accept the same without reservation. Before proceeding with the purchase of the Products by sending the purchase order, Consumers will be asked to read conditions of sale carefully, further to the notice concerning withdrawal rights, to print off a copy of the same by clicking on the ‘print’ button and to save or keep a copy of the same for their own records. Consumers will also be asked to check and correct any errors in their personal data.

3.3.       The Consumer's purchase order is accepted by the Seller by sending an e-mail to the Consumer confirming the order, to the address provided to the Seller during the Site registration process, or during the order process if the Consumer has not registered on the Site; the order confirmation email which will include a link to these Conditions, a summary of the order placed, including a detailed list of the prices, shipping costs and applicable duties, along with a description of the product features. The Consumer’s order, the Seller's order confirmation and the Conditions applicable to the contract signed between the Parties will be filed electronically by the Seller’s IT systems and the Consumer may request a copy of the same by sending an e-mail to the Seller at “mycareplusprotect.co.uk”.

3.4.       Any contract for the purchase of the Products shall be deemed concluded when the Consumer receives the order confirmation from the Seller by e-mail 

4. Product selection and purchasing procedure

4.1.       The Products displayed on the Site can only be purchased by selecting the relative Products and adding them to your virtual shopping cart. Once that selection is complete, in order to purchase the Products chosen and added to the shopping cart, the Consumer will be asked to (i) register with the Site, providing details as requested, or, (ii) where already registered, to login, or (iii) to provide their details so that the order can be completed and the contract can be concluded. If the details on the order are different from those provided during the Site registration phase, the Consumer will be asked to confirm the details (by way of example and not limited to: name, surname etc.) as well as the delivery address for the Products chosen, the billing address and, on an optional basis, a telephone number on which the Consumer can be contacted in relation to the purchase made. The Consumer will be shown a summary of the order to be processed, and change the contents: at this point, the Consumer, is required to carefully read and expressly approve these Conditions by ticking the relative check box and, finally, confirm the order by pressing the "Place Order" button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of this contract. The Consumer will also be asked to select a delivery  option and a payment method from those available. If the Consumer selects immediate payment by credit card, Pay Pal or real-time bank transfer, he will be prompted to provide the relevant data via a secure socket connection. The Seller reserves the right to check the personal details provided by the Consumer for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Consumer when the Seller sends the actual order confirmation.

4.2.       In the event that during the Product selection procedure on the Site pursuant to art. 4.1 above, the Consumer should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by e-mail to the following address mycareplusprotect.co.uk 

5. Delivery and acceptance of goods

5.1.       Whilst the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on the Seller.

5.2       The Seller undertakes to do everything within its power to comply with the delivery times given on the Site. If the order cannot be processed by the Seller, as the Product ordered by the Consumer is not available, even temporarily, for delivery, the Seller shall notify the Consumer in writing and refund the amount already paid as illustrated in more detail in art.

5.3       The delivery of products purchased usually takes place within 5 business days from receiving the order. Deliveries may incur slight delays during holiday periods; couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.

5.4       If the Consumer has selected the bank transfer payment method, the delivery term will become effective from the moment the Seller receives the payment.

 

5.5.       The Products ordered by the Consumer shall be delivered according to the method chosen from those available and listed on the Site  when the order was placed. The Consumer undertakes to promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in art. 8 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly damaged, the Consumer is invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.

5.6       The types of deliver and relevant details are reference below:-

Standard Delivery - We endeavour to deliver items within 3-5 working days of our customers placing an order.

If you place an order after the cut-off time (2pm), over the weekend, or on a bank holiday, We will receive your order on the following working day.

Orders may be cancelled at any time before they are despatched for a full refund. If the item has already been despatched then please see section 8 for our detail on Returns and Refunds.

           

6. Prices, shipping costs, customs duties and taxes

6.1.       The price of the Products on sale is that indicated on the Site at the time the order is placed by the Consumer. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are exclusive of shipping costs, which will be calculated before the order placed with the Seller by the Consumer is confirmed, and which the Consumer agrees to pay to the Seller in addition to the price shown on the Site.

6.2.       The total price payable to the Seller will be indicated in the Order and also indicated on the order confirmation sent via e-mail by the Seller to the Consumer.

6.3.       If the Products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including indirect taxes, is net of any customs duties and any other taxes which the Consumer hereby agrees to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the Product will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the Products, the Consumer is invited to check with the relevant authorities in his country of residence or destination of Products.    

6.4.      All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under these Conditions are the exclusive responsibility of the Consumer.

6.5.       The Consumer hereby declares that where, at the time the order is placed with the Seller, the former is unaware of the costs, charges, taxes and/or duties referred to in paragraphs 6.3. and 6.4. above, this shall not constitute grounds for termination of this contract and shall under no circumstances be charged to the Seller.

7. Payment Methods

7.1       The purchases made on “mycareplusprotect.co.uk” can be paid by credit card or PayPal. Each purchase transaction is subject to maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and encryption systems (SSL) to protect your personal data and credit card information from unauthorized access. In fact, the credit card information is sent, on processing the order, to Global Collect and is protected against unauthorized access by means of SSL ('Secure Socket Layer') encrypted data transfer. This data is not accessible to third parties. Once the order is complete, you will receive a confirmation email containing your Order Number and a summary of the purchase details. Remember that you can check the status of your order at any time in the relevant section of your profile.

8. Returns and Refunds

Right of Withdrawal

8.1       You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.

8.2       To exercise this right, you can send an explicit declaration to Hoover Ltd, with registered office Pentrebach, Merthyr Tydfil, CF48 4TU using the contact form or email address enquiries@mycareplusprotect.co.uk, stating your intention to exercise your right of withdrawal using the withdrawal form enclosed, following the instructions provided in the withdrawal confirmation email you will receive from Hoover Ltd.

8.3       To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.

8.4       If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Hoover Ltd receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.

8.5       If you have received the product, please return it to Hoover Ltd, Breightmet Industrial Estate, Bury Rd, Bolton, BL2 6PU without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired.

8.6       You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return due to defect or non conformity

8.7       If you have received an incorrect or damaged product, please contact our Customer Care service to request your Return Materials Authorisation (RMA) Code sending the fully completed RMA Form, together with any photographic evidence. You can do this using the contact form or by writing to hello@mycareplusprotect.co.uk. Customer Care will send you a confirmation email with shipping instructions and indications on how to change or request a refund for the purchased product.

9. Product usage

9.1       Every Consumer should review the product instructions carefully before use. The Seller will not be liable for any loss or damage incurred as a result of using the product contrary to the product instructions.

9.2       Each product will contain a list of ingredients, to which the Consumer should review in full before use, in order to minimise any potential allergic reaction.

9.3       The Consumer should ensure the product is kept out of the reach of children at all times.

10. Liability

10.1     We do not exclude or limit in any way our liability to you where it would be unlawful to do so. including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

10.2     We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Other important terms

11.1     We will only use your personal information as set out in our Privacy Policy.

11.2     We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens.

11.3     Nobody else has any rights under this contract. This contract is between you and us.

11.4     If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.