Terms of service
1. Introduction
Welcome to the "mycareplusprotect.co.uk" website, the official online shop of Care+Protect (Haier Smart Home UK & I Ltd brand) (hereafter the “Site”). The Site is managed and maintained by Haier Smart Home UK & I Ltd with registered office in 302 Bridgewater Place, Birchwood, Warrington, England, WA3 6XG, tax code, VAT no. 482249727 (hereafter “we”, “us” or “our”).
Access and use of the Site is regulated by these Terms of Use Terms of Use of Use (hereafter the "Terms of Use"). The access and use of this Site, as well as the purchase of products, imply the reading, knowledge and acceptance of these Terms of Use, and Terms & Conditions of Sale.
If you do not agree with any or all sections of the Site Terms of Use, please refrain from using this Site.
Anyone accessing and using the Site, implicitly declares not to use the Site for illicit purposes or those contrary to the applicable laws in force.
We can modify or simply update these Terms of Use, in full or in part. The changes and updates of the Terms of Use will be notified to the users in the Homepage of the Site as soon as they become applicable, and they will be binding once published on the Website, in this section.
If any section of these Terms of Use is deemed illegal, null and void or ineffective for whatever reason, such invalidity or inefficacy shall have no effect on the validity or efficacy of the remainder provisions.
2. Contents of the Site
The access and use of the Website, including the visualization of the web pages, communication with us, possibility to download information on products and purchase of said products on the Site, constitute activities carried out by our users, exclusively for personal purposes and not related to any commercial, entrepreneurial and professional activity.
The Site contains hypertext links (the "links") to other websites which are not related to the Site. We do not control neither performs monitoring activities on said websites and their contents. We shall not be held liable for the web content of such sites or the rules adopted by the same regarding your privacy and the processing of your Personal Data whilst browsing their website.
Therefore, please be careful when connecting to these websites through the links available on the Site and read carefully the relative conditions of use and regulations on privacy.
Indeed, these Terms of Use of Use and the Privacy Policy of the Site are not applied to websites managed by other subjects other than us. The Site provides links to other websites, only with the purpose to facilitate its users in their search and navigation activities, and to facilitate the online hypertext connection to other websites. The activation of the links does not imply any recommendation or warning by us for accessing and browsing these websites, neither any guarantee about their contents, services or products offered by said sites and sold to the Internet users.
- Liability limits
By accessing the Site, you will be the only one liable for the use of the Site and its contents. We cannot be deemed liable for the use of the Site and its contents which is not compliant with applicable laws, by any of its users, except for our liability for wilful misconduct or gross negligence. In particular, you will be the only one liable for the communication of wrong, false information and data or relative to third parties, without their explicit consent, and for the improper use of said data.
In conclusion, since all the material will be downloaded or otherwise obtained through the use of a selected service at the user's risk, any liability for possible damages to the computer systems or losses of data due to downloading operations, will be borne by the user and cannot be attributed to us. We decline all liability for possible damages due to the impossibility to access the services offered on the Site or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, non-authorized accesses, data alterations, lack and/or faulty operation of the user's electronic devices.
You are liable for the preservation and use your personal information properly, including the login information that allows to access reserved services, and for any detrimental consequence or prejudice derived to us or third parties due to improper use, loss, or stealing of said information.
- Privacy Policy
Please read carefully the Privacy Policy statement - in order to understand how the Site collects and uses your personal data and for which purposes - also applied to users that access the Site and use the relative services, even without purchasing any product.
- Intellectual Property Rights
All the contents of the Site, in any format, published on the Site, including web pages, graphics, colours, schemes, tools, the characters and design of the Site, the diagrams, layouts, methods, processes, functions and software relative to the Site, are protected by copyright and any other intellectual property right boasted by us and other rights of proprietors.
The reproduction of the Site and its contents, whether in full or in part, is prohibited in any form, without our explicit written approval. We boast the exclusive right to authorize or forbid the direct or indirect, temporary or permanent reproduction, in any way or form, whether in full or in part, of the Website and its contents.
With regards to the use of the Site, you are exclusively authorized to:
(i) view the Site and its contents;
(ii) perform any other temporary reproduction activity which is not related to any personal economic purpose, considered provisional or additional, and integral and essential activity for the visualization of the Site and its contents, and
(iii) any other navigation activity on the Site, performed exclusively in view of a licit use of the same site and its contents.
Any additional reproduction activity shall be authorized by us from time to time or by the authors of the single works available on the Site, if needed. Said reproduction activities shall be anyhow performed for licit purposes and in compliance with copyrights and all our other intellectual property rights and authors of the single works available on the Site.
The authors of the single works published on the Site boast the right to claim the legitimacy of their work at any time, and to oppose to any alteration, editing or any other change of the same works, including any act that may cause prejudice to the works, and be detrimental for their image and reputation.
You agree to comply with the copyrights of the artists that chose to publish their works on the Site of that have collaborated with the latter, to the creation of new expressive and artistic forms destined to be published, even if not exclusively, on the Site or that form an integral part of it.
Moreover, you are not authorized under any circumstance, to use the contents of the Site and any single work protected by copyright and any other intellectual property right, in any way or form. For example, and not limitedly to, you cannot alter or anyhow, modify the protected contents and works without our consent and of the single authors of the works published on the Site, if needed.
- Information
For assistance and/or information concerning orders and shipping, refunds and return of products purchased on the Site, suggestions and other general information on the services offered by the Website, please contact us by email at enquiries@mycareplusprotect.co.uk
For any other legal information, please consult the Terms and Conditions of Sale and Privacy Policy.
- Referral clause
Please refer to the Terms and Conditions of Sale for any aspects not contemplated by these Terms of Use, as applicable.
- Applicable Law
Any matter that arises out of your use of this Site (including any contact entered between you and us through Site), shall be governed by the law of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the court of England and Wales. All contract shall be concluded in English.
TERMS & CONDITIONS GOVERNING THE PURCHASE OF CARE PLUS PROTECT PRODUCTS
- Subject
1.1. These general terms and conditions of sale (hereafter also the "Conditions") shall apply to the purchase of Haier Smart Home UK & I Ltd brand products Care+Protect (hereafter the “Products” or individually the "Product") via the e-commerce website (hereafter the “mycareplusprotect.co.uk” or “Site”) by users falling within the definition of "Consumers” pursuant to section 1.2 below. The Site, which is the property of Haier Smart Home UK & I Ltd, with registered office 302 Bridgewater Place, Birchwood, Warrington, England, WA3 6XG, tax code, VAT no. 482249727.
1.2. The Parties involved in the purchase of Products via the Site shall be Haier Smart Home UK & I Ltd as seller (hereafter “we”, “us” or “our”) and the party purchasing one or more Products as the buyer (hereafter “you” or “your”) (you and us shall be referred to jointly as the "Parties"). The order processing activities, including the delivery of the Products, shall be managed directly by us.
1.3. We hold all rights to the Site's domain name, the logos, the registered trademarks relating to the Products available on the Site and holder of all copyrights relating to the Site and its contents.
1.4. Any communication by you in connection with and/or in relation to the purchase of the Products, including any notifications, claims or requests concerning the purchase and/or delivery of the Products or exercising the right to withdraw, etc. - shall be sent to us at the addresses set out on the Site and in accordance with the procedure also set out on the Site and to the e-mail address mycareplusprotect.co.uk
1.5. All purchases are regulated by the condition of sale published on the Site at the time the order is submitted by you.
1.6. The Site deals in retail sales and as such is designed for the exclusive use by consumers only. Therefore you may only purchase Products for reasons other than in connection with your profession, business, trade or craft.
1.7. On submitting the order, you agree that the confirmation of the order information and these Conditions shall be sent by e-mail to the address provided by the same during the site registration or purchase process.
1.8. Purchasers must be aged 18 or over in order to make purchases on the Site and have legal capacity; and by submitting and order you confirm that you meet such requirements.
1.9. You shall be charged for any costs incurred to connect to the Site via the Internet, including any telephone expenses, according to the rates applied by the service provide chosen by you.
- Product features and availability in the various geographical areas.
2.1. The products are sold by us with the features described on the Site and in accordance with these Conditions published on the Site at the time of the order, excluding all other terms or conditions.
2.2. We reserve the right to amend these Conditions of sale at any time, at our discretion, without being liable to provide any notice to Website users. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to purchases concluded from that date onwards.
2.3. Prices, the Products sold on the Site and/or the characteristics of the same, may be subject to change without notice. Such changes are only applicable to orders which have not been confirmed before the date such changes come into effect. In any case, you are therefore advised to check the final prices before submitting an order, pursuant to section 3 below.
2.4 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery to England, Scotland, Wales, Northern Ireland and the Isle of Man.
3.1. The presentation of the Products on the Site, which are not binding for us, is merely an invitation to you to make a contractual offer to purchase and is not an offer to the public.
3.2. The order submitted by you to us via the Site shall be a valid contractual offer and is subject to these Conditions of sale, which form an integral part of said order; by placing an order with us you undertake to fully accept the same without reservation. Before proceeding with the purchase of the Products by submitting an order, you will be asked to read conditions of sale carefully, further to the notice concerning withdrawal rights, to print off a copy of the same by clicking on the ‘print’ button and to save or keep a copy of the same for you records. You will also be asked to check and correct any errors in your personal data.
3.3. Your order shall be accepted by us by sending an e-mail to you confirming the order, to the address provided to us during the Site registration process, or during the order process if you have not registered on the Site; the order confirmation email which will include a link to these Conditions, a summary of the order placed, including a detailed list of the prices, shipping costs and applicable duties, along with a description of the product features. Your order, our order confirmation and the Conditions applicable to the contract between the Parties will be filed electronically by our IT systems and you may request a copy of the same by sending an e-mail to us at “mycareplusprotect.co.uk”.
3.4. Any contract for the purchase of the Products shall be deemed concluded when you receive the order confirmation from us by e-mail.
4.1 Certain Products advertised on the Site can be purchased on a subscription basis and this section shall apply to orders placed on a subscription basis. The price and frequency of the subscription shall be as displayed on the Site for such Products.
4.2 The provisions set out in this section 4 shall apply to orders for Products on a subscription basis in addition to the other provisions in these Conditions.
4.3 You shall be entitled to select the frequency on which you wish to receive Products and:
you shall be charged for the first instalment at the time of purchase and our standard delivery times shall be applicable;
you can cancel your subscription at any time until the day before the order generate date, as has been notified to you, for any instalment of Products notified to you by emailing us at enquires@mycareplusprotect.co.uk;
each time you are due to be delivered an instalment of Products (in accordance with the frequency you selected at the time of your initial order) we shall send you an email three days before the next instalment of Products is due to be despatched to you to notify you;
if you do not cancel your subscription, we shall automatically despatch the Products to you and charge the payment method utilised at the time of your original order, with such amounts being taken on the date of despatch. By selecting a subscription, you are expressly and acknowledging and agreeing to us taking these future payments.
4.5 If any of your details change, including your address or payment details, you must email us at enquires@mycareplusprotect.co.uk to notify us.
46 If the payment method fails for any reason, we will notify you and you shall be required to provide alternative payment details within 5 days of our notification.
4.7 If we wish to change the price of the Products, we shall notify you and you shall be entitled to terminate the subscription if you do not agree to the change. Unless you notify us of cancellation, you shall be deemed to have accepted the price increase.
4.8 We shall notify you at any time if we wish to cancel your subscription, including if we cease to provide the Products.
4.9 The subscription (and the process set out above) shall continue unless and until either party cancels the subscription in accordance with this section.
- Product selection and purchasing procedure
5.1. The Products displayed on the Site can only be purchased by selecting the relative Products and adding them to your virtual shopping cart. Once that selection is complete, in order to purchase the Products chosen and added to the shopping cart, you will be asked to (i) register with the Site, providing details as requested, or, (ii) where already registered, to login, or (iii) to provide your details so that the order can be completed and the contract can be concluded. If the details on the order are different from those provided during the Site registration phase, you will be asked to confirm the details (by way of example and not limited to: name, surname etc.) as well as the delivery address for the Products chosen, the billing address and, on an optional basis, a telephone number on which you can be contacted in relation to the purchase made. You will be shown a summary of the order to be processed, and change the contents: at this point, you are required to carefully read and expressly approve these Conditions by ticking the relative check box and, finally, confirm the order by pressing the "Place Order" button; this will send the order to us with the consequences illustrated in section. 3.2. of this contract. You will also be asked to select a delivery option and a payment method from those available. If you select immediate payment by credit card, Pay Pal or real-time bank transfer, you will be prompted to provide the relevant data via a secure socket connection. We reserve the right to check the personal details provided by you for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to you when we send the actual order confirmation.
5.2. In the event that during the Product selection procedure on the Site pursuant to section 5.1 above, you should notice that the price of one or more of the Products you intend to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, you are kindly requested not to proceed with the order and report the technical error to our Customer Care service by e-mail to the following address mycareplusprotect.co.uk. If we notice a pricing error after you have placed your order, we may cancel you order and refund you any amounts paid.
6. Delivery and acceptance of goods
6.1. Whilst the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on us.
6.2 We undertake to do everything within our power to comply with the delivery times given on the Site. If the order cannot be processed by us, as the Product ordered by you is not available, even temporarily, for delivery, we shall notify you in writing and refund the amount already paid as illustrated in more detail in section 9.
6.3 The delivery of products purchased usually takes place within 5 business days from receiving the order. Deliveries may incur slight delays during holiday periods; couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.
6.4 If you have selected the bank transfer payment method, the delivery term will become effective from the moment we receive the payment.
6.5. The Products ordered by you shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. You undertake to promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased Products, and to notify us, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in section 9 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by you reaches its destination visibly damaged, you are invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.
6.6 The types of deliver and relevant details are reference below:
Standard Delivery - We endeavour to deliver items within 3-5 working days of our customers placing an order.
If you place an order after the cut-off time (2pm), over the weekend, or on a bank holiday, we will receive your order on the following working day.
Orders may be cancelled at any time before they are dispatched for a full refund. If the item has already been dispatched then please see section 9 for our detail on Returns and Refunds.
7. Prices, shipping costs, customs duties and taxes
7.1. The price of the Products on sale is that indicated on the Site at the time the order is placed by you. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are exclusive of shipping costs, which will be calculated before the order placed with us by you is confirmed, and which you agree to pay to us in addition to the price shown on the Site.
7.2. The total price payable to us will be indicated in the Order and also indicated on the order confirmation sent via e-mail by us to you.
7.3. If the Products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including indirect taxes, is net of any customs duties and any other taxes which you hereby agree to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the Product will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the Products, you are invited to check with the relevant authorities in your country of residence or destination of Products.
7.4. All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under these Conditions are your exclusive responsibility.
7.5. You hereby declare that where, at the time the order is placed with us, you are unaware of the costs, charges, taxes and/or duties referred to in sections 7.3. and 7.4. above, this shall not constitute grounds for termination of this contract and shall under no circumstances be charged to us.
8. Payment Methods
8.1 The purchases made on “mycareplusprotect.co.uk” can be paid by credit card or PayPal. Each purchase transaction is subject to maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and encryption systems (SSL) to protect your personal data and credit card information from unauthorized access. In fact, the credit card information is sent, on processing the order, to Global Collect and is protected against unauthorized access by means of SSL ('Secure Socket Layer') encrypted data transfer. This data is not accessible to third parties. Once the order is complete, you will receive a confirmation email containing your Order Number and a summary of the purchase details. Remember that you can check the status of your order at any time in the relevant section of your profile.
9. Returns and Refunds
Right of Withdrawal
9.1 You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third parties (i) receive the product or (ii) if several products on one order are delivered separately (but not in the case of products on subscription basis), from the date the last product was received.
9.2 To exercise this right, you can send an explicit declaration to Haier Smart Home UK & I Ltd, with registered office 302 Bridgewater Place, Birchwood, Warrington, England, WA3 6XG using the contact form or email address: enquiries@mycareplusprotect.co.uk, stating your intention to exercise your right of withdrawal using the withdrawal form enclosed, following the instructions provided in the withdrawal confirmation email you will receive from Haier Smart Home UK & I Ltd.
9.3 To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.
9.4 If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Haier Smart Home UK & I Ltd receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.
9.5 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return due to defect or non-conformity:
9.6 If you have received an incorrect or damaged product, please contact our Customer Care service to request your Return Materials Authorisation (RMA) Code sending the fully completed RMA Form, together with any photographic evidence. You can do this using the contact form or by writing to enquires@mycareplusprotect.co.uk. Customer Care will send you a confirmation email with shipping instructions and indications on how to change or request a refund for the Product.
9.7 In certain cases we will not be able to accept returns if the product has been opened or used.
10. Product usage
10.1 You should review the product instructions carefully before use. We will not be liable for any loss or damage incurred as a result of using the Product contrary to the product instructions.
10.2 Where applicable, each product will contain a list of ingredients, which you should review fully before use, in order to minimise any potential allergic reaction.
10.3 You should ensure the Product is kept out of the reach of children at all times.
11. Liability
11.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.
11.2 We are not liable for business losses. We only supply the Products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. Other important terms
12.1 We will only use your personal information as set out in our Privacy Policy.
12.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens.
12.3 Nobody else has any rights under this contract. This contract is between you and us.
12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the sections of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
12.5 These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.