Refund Policy

Please note that our office is currently closed until 02/01/2025. We will respond to your inquiry as soon as we are back. In the meantime, our warehouse and shipments are operating as usual.
Thank you for your understanding.


Return a Product

To return product please choose from two available options below:
    1. E-mail us at enquires@mycareplusprotect.co.uk, include reason for the return and your order number;
    2. Fill the form at Contact Us page, include reason for the return and your order number.

When returning your product, box it up (any box will do; it doesn’t have to be the original packaging) and clearly mark your order number on the box.

Your refund will be processed once we receive your returned product. Please allow up to 14 days for the refund to be completed.

 

Faulty or Incorrect Items

For the faulty or incorrect item please choose from two available options below:
  1. E-mail us at enquires@mycareplusprotect.co.uk, include photographic evidence and your order number;
  2. Fill the form at Contact Us page, include photographic evidence and your order number.

 

Missing Order

If your order is missing, please choose from two available options below:
  1. E-mail us at enquires@mycareplusprotect.co.uk, include reason for the return and your order number;
  2. Fill the form at Contact Us page, include reason for the return and your order number.

     

    Right of Withdrawal

    Information Notice on the right of withdrawal and return of faulty and non-conforming goods

    You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.

    To exercise this right, you can send an explicit declaration to Haier Smart Home UK & I Ltd (Care+Protect), Breightmet Industrial Estate, Bury Rd, Bolton, BL2 6PU, or use the contact form or email enquires@mycareplusprotect.co.uk, stating your intention to exercise your right of withdrawal. Follow the instructions provided in the withdrawal confirmation email you will receive from Haier Smart Home UK & I Ltd.

    To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.

    If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Haier Smart Home UK & I Ltd receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.

    If you have received the product, please return it to Haier Smart Home UK & I Ltd (Care+Protect), Breightmet Industrial Estate, Bury Rd, Bolton, BL2 6PU without undue delay and, in any event, within 14 days from the day you sent a notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.