You can use: Visa, Visa Debit, MasterCard, PayPal, Apple Pay, Google Pay, or Shop Pay to place your order.

Unfortunatelly, Klarna and Clearpay payments are currently not available.

Unfortunately, we do not accept orders placed over the phone.

The delivery of products purchased usually takes place within 5 business days from receiving the order.

The delivery fee is free of charge for all orders.

Unfortunately, the delivery address cannot be changed once the order has been placed, as orders are processed within a few minutes of placement.

In case of an incorrect address, we recommend contacting the courier, as they may be able to redirect the parcel to the correct address or a nearby pickup point.

Please note, we do not offer refunds or replacements in this situation.

If your order has not been delivered, please contact us at hello@mycareplusprotect.co.uk.

Kindly include your order number in your email to help us assist you more efficiently.

Please note that if your order includes Subscription Laundry Pods or a Stacking Kit, you should expect two separate shipments.

If your order has been delivered to an address other than the one provided on the order, please contact us at hello@mycareplusprotect.co.uk.

Kindly include your order number in your email to help us assist you more efficiently.

If your parcel was stolen, please contact us at hello@mycareplusprotect.co.uk.

Kindly include your order number in your email to help us assist you more efficiently.

Since orders are processed within a few minutes of being placed, cancellations are usually not possible.

However, you are still eligible for a refund for any unwanted items in accordance with our return policy.

Typically, we do not cancel orders without prior notice. If your order has been canceled without explanation, please contact us at: hello@mycareplusprotect.co.uk.

Customer have a legal right to return item within 14 days of receiving the goods.

If your want to return an order, please contact us at hello@mycareplusprotect.co.uk.

Kindly include your order number in your email to help us assist you more efficiently.

Please note, subsequent subscription orders and used products are non-refundable.

If your want to return an order, please contact us at hello@mycareplusprotect.co.uk.

Kindly include your order number in your email to help us assist you more efficiently.

Please note, subsequent subscription orders and used products are non-refundable.

We apologise if your item arrived damaged. In this case, please contact us at hello@mycareplusprotect.co.uk.

Kindly include your order number, an image of the damaged item, and your preferred solution (refund or replacement) in your email to help us assist you more efficiently.

Once the refund is processed, it may take up to 14 days for the funds to appear in your account, although they typically arrive within 5 days.

We apologize if your refund was not issued.

In that case please contact us at hello@mycareplusprotect.co.uk.

The fastest and easiest way to manage your subscription is through your account. If you encounter any issues, feel free to contact us at hello@mycareplusprotect.co.uk, and we’ll be happy to assist you.

Please note, subsequent subscription orders are non-refundable.

You can return the first subscription product within 14 days of delivery.

All subsequent orders are non-refundable. You are eligible for a refund only in cases of missed delivery or if the product arrives damaged.

You can cancel your subscription at any time, but it must be done at least one day before the next scheduled shipment.