Care+Protect Product Subscription Terms & Conditions

Product Subscription Terms & Conditions

Welcome to the terms and conditions (Terms) for our product subscription ordering programme. "" website is the official online shop of Care and Protect (A Hoover Limited brand) (hereafter the “Site”). The Site is managed and maintained by Hoover Limited with registered office in Pentrebach, Merthyr Tydfil, Mid Glamorgan CF48 4TU, tax code, VAT no. 482249727and (hereafter “HL”).

These Terms govern your participation in subscription ordering on and are between you and Hoover Limited. The Terms constitute the entire agreement between you and Hoover Limited, as appropriate in relation to subscription ordering programme. Please read these Terms carefully. By placing an order through subscription ordering programme, you confirm your acceptance of these Terms. Please see our Terms of Service and Privacy policy.

Subscription Benefits

Subscription ordering offers a discount off the then-current purchase price for regularly scheduled deliveries of Subscription Products on The subscription benefits identified on the detail page for each subscription product and the Subscription help pages form part of these Terms.

Eligible Purchases

Only selected products sold on by Hoover Limited participating to the programme qualify for subscription ordering. Subscription Products are identified as such on their detail page. A list of Subscription Products currently available can be found on the Subscription. The selection of Subscription Products may change from time to time.

You need an account to register for and purchase subscription products. Your subscriptions are personal to you and you may not assign or transfer your subscription(s) or any of the benefits associated with purchase subscription products to any third party.

Ordering Process and Product Availability

Once you have subscribed to regular deliveries for subscription products, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription without any further action required by you. Some subscription and product details (including price, discount and availability) may change over time. Each subscription order will be subject to the then applicable subscription and product details. Before each subscription order is dispatched to you, you will receive an order confirmation email including order details and instructions for cancelling or modifying your order if you wish to do so ("Order Confirmation").

Each subscription order constitutes a separate offer from you to purchase a subscription product. The contract of sale for each subscription product is concluded when the product is dispatched to you and you receive a Dispatch Confirmation.

If any subscription product is not available on the date it is scheduled to be dispatched to you, you will be notified of the delay and we will attempt to fulfil the order within four weeks of the original dispatch date. If the subscription product becomes available during that four weeks period, it will be dispatched to you without any further action required by you. Delay due to non-availability of any subscription product will not affect the subscription product discount applicable to any other subscription you may have or to future orders for the same subscription product.

If any subscription product is no longer available for Subscription, your subscription may be changed to a suitable replacement. You will be notified of this change. If you do not wish to continue with your subscription for a replacement product, you may cancel your subscription.

Price, Payment and Renewal

For each subscription product order you will be charged the price (including VAT where appropriate) of each subscription product on the day your subscription order is processed, as detailed in the product pag, less the applicable subscription product discount.

The subscription discount you receive will be the discount applicable to your subscription product at the time your order is processed. Temporary discounts and time limited or special offers only apply to subscription orders placed while that discount or offer is available.

Your subscription(s) continue until cancelled. The price of each subscription order will be charged to the payment method used to create your subscription. If we are unable to complete your subscription product order using the payment method you used to create your subscription or otherwise indicated by you, you authorise us to update your subscription with another payment method we have on record for you and to charge that payment method for your subscription product orders. If we do not have another payment method on record for you or are unable to charge any payment method we have on record for you for your subscription orders, your subscription(s) will be cancelled.

Cancellation or Modification of a Subscription

You may modify or cancel your subscription(s) at any time. Cancellation or modification will not affect subscription orders for which you have already received Dispatch Confirmation. Details on how to cancel your subscription(s) can be found in the Here.

We retain the right to cancel your subscriptions at any time. If your subscription is cancelled, you will be notified and you will only be charged for subscriptions orders for which you have already received a Dispatch Confirmation. Failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

If a subscription(s) is cancelled, you will only be charged for the subscription orders dispatched to you and no further subscription(s) orders for that subscription(s) Product will be placed. Cancellation of a subscription for any reason might decrease the discounts applicable to your remaining subscriptions. You can check the subscription(s) discount applied to your current subscriptions from Your Account.

If you reactivate a subscription that you previously cancelled, the discount applicable to your reactivated subscription may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of that subscription.

If any problems arise with your delivery address or payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription. No additional subscription(s) orders will be processed or dispatched until the problem is resolved.

Limitation of Liability

By accessing the site, you will be the only one liable for the use of the Site and its contents. In fact, HL cannot be deemed liable for the use of the Website and its contents which is not compliant with applicable laws, by any of its users, granted HL's liability for wilful misconduct or gross negligence. In particular, you will be the only one liable for the communication of wrong, false information and data or relative to third parties, without their explicit consent, and for the improper use of said data.

In conclusion, since all the material will be downloaded or otherwise obtained through the use of a selected service at the user's risk, any liability for possible damages to the computer systems or losses of data due to downloading operations, will be borne by the user and cannot be attributed to HL. HL declines all liability for possible damages due to the impossibility to access the services offered on the Website or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, non-authorized accesses, data alterations, lack and/or faulty operation of the user's electronic devices.

The user is liable for the preservation and use his/her personal information properly, including the login information that allows to access reserved services, and for any detrimental consequence or prejudice derived to HL or third parties due to improper use, loss, or stealing of said information.


We may change these Terms applicable to subscription(s) at any time by posting the revised terms on the website. Your continued participation in subscription(s) constitutes your acceptance of those changes. If you do not agree to any changes to these Terms, you must cancel your subscription(s). Details on how to cancel your subscriptions can be found  Here.

If any provision of this Terms, as may be amended from time to time is found to be invalid, void, or for any reason unenforceable, that provision or change is deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.

Our Contact Details

Contact us at Care + Protect, Breightmet Industrial Estate, Bury Road, Bolton BL2 6PU


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